FAQs

JUMP TO:   ourHope Basics  ⋅   Fundraising and Donations  ⋅   Your ourHope Page

ourHope Basics

  • What is ourHope?

    ourHope is a personal online fundraising tool that allows supporters the ability to fundraise and donate to the fight against cancer, diabetes and HIV/AIDS. In a few minutes, you can create your own personal webpage, share your story, upload personal photos and collect donations!

  • What is City of Hope?

    City of Hope is a leader in the fight to conquer cancer, diabetes, HIV/AIDS and other life-threatening diseases. An independent biomedical research, treatment and educational institution,
    City of Hope is one of only 41 National Cancer Institute-designated comprehensive cancer centers nationwide and a founding member of the National Comprehensive Cancer Network.

    On the park-like campus just northeast of Los Angeles, City of Hope researchers advance ideas into discoveries, physicians bring emerging therapies to patients, and students learn to transform the landscape of modern medicine all supported by the generosity of philanthropists from across the country.

    Every day City of Hope staff pursue new, innovative ways to improve the lives of men, women and children here and around the world and have for 100 years. Click here to learn more about City of Hope.

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Fundraising and Donations

  • Why Fundraise for City of Hope?

    City of Hope is saving lives today and unlocking the secrets of how to save more lives tomorrow. Our primary mission is to close the gap between breakthrough research and effective, new treatment, and we want do it quicker, more aggressively and safer than anyone else has before.

    When you give to City of Hope, you support one of the most advanced cancer hospitals in the nation. Your support advances the ideas of some of the top cancer researchers in the world. Your support builds modern facilities equipped with the most sophisticated technologies available. Your support brings inspiration to our researchers and physicians. Finally, your support provides compassion, comfort and hope to patients everywhere.

    Many hospitals offer fine patient care, and other research facilities do important work on the frontiers of medicine but few combine the two.

  • Is there a minimum fundraising requirement?

    No, there is no minimum requirement to fundraise through ourHope. Feel free to set a fundraising goal that you are comfortable with from $50 to $50,000, it all makes a difference. We appreciate the time and effort our fundraisers put into reaching their goals!

    If you are interested in learning more about successful fundraising campaigns, please visit our tips page or, if you have any further questions please feel free to contact Emily Parris Sandler, assistant director of development, at esandler@coh.org.

  • Are donations tax-deductible?

    All donations are tax-deductible to the extent allowed by law. Please work with your tax professional to determine eligible deductions.

  • How do I collect donations?

    On your fundraising page there is a big 'Donate' button. This is where you, your friends and your family can all make a donation to your campaign.

  • Do you accept donations by check?

    Yes, but we encourage everyone to give online if possible. To ensure that donations are applied to the correct fundraising page, please make sure that all check donations are made payable to City of Hope. Please list the first and last name of the fundraiser's page you are donating to on the memo line of the check. For example, if you are donating to Jane Smith's Ovarian Cancer Fundraiser page please write Jane Smith in the memo line. Please mail all check donations to City of Hope, Attn: ourHope, 1500 E. Duarte Road, Duarte CA 91010. Without this information we cannot link the donation to the correct ourHope page.

  • How long does it take for donations to be posted to my personal ourHope page?

    Credit card donations made via ourHope are posted immediately. Check donations sent in through the mail may take a few weeks to post to your personal ourHope page.

  • Do I get a tax receipt?

    If you made a donation online, you will receive an email tax receipt immediately. If you made a donation by check, you will receive a tax receipt in the mail.

  • My company or school may be interested in doing a specific online fundraising campaign, who do I speak to about this?

    We would love to speak with you about your idea! Please email Emily Parris Sandler, assistant director of development, esandler@coh.org.

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Your ourHope Page

  • What is an ourHope Personal Page?

    Your ourHope page is a Web-based account dedicated to you and your fundraising efforts. Your friends, family and co-workers can visit your ourHope page to donate to your online effort. You create this page in the process of signing up through the ourHope website. There is default content on the page about City of Hope. We strongly encourage participants to customize their ourHope page to tell visitors why you are raising money for City of Hope. You can tell your personal story, add videos and pictures.

  • How will people find my ourHope Page?

    When you create your fundraiser on ourHope you have the option of creating a unique URL for it. You can simply copy and paste the link into a personalized email to send to friends, family and co-workers. You can also share this link on Facebook, Twitter and other social media sites. Supporters can also use the search function at the top of ourHope.cityofhope.org to find your page.

  • How can I find someone's ourHope Page?

    Search for it here.

  • Do I get to choose where I want my funds raised to go?

    Yes! When you create your fundraising page, one of the steps will be for you to choose where you would like your funds raised to go. We want fundraisers on ourHope to choose the cause closest to their heart, whether that be cancer research, diabetes, myeloma, HIV/AIDS, etc. We have over 30 options from which to choose. To see that list click here.

  • How can I customize my ourHope Page?

    Personalizing your own page is a great way to make a big impact. When you have logged into ourHope, click "My Profile" under your account icon. Find your City of Hope fundraiser and click "Manage". This will take you to your fundraising page where you can share your own story, add your own photos and set your own goal. Just follow the simple steps provided!

  • How can I upload photos and videos to my ourHope Page?

    You can upload photos and videos on the "Manage" tab of your ourHope fundraising page. Your page is already populated with some City of Hope photos and City of Hope video. You can delete them if you like, or you can keep them and add your own personal photos and video content.

  • How do I change my fundraising goal?

    You can change your fundraising goal easily in the 'manage' tab on your ourHope page or in the "My Profile" tab from the drop down on your ourHope account.

  • How do I share my ourHope Page with my friends, family and colleagues?

    You will get to customize your own URL, e.g., ourHope.cityofhope.org/janesmith. Post this link on Facebook or Twitter, and send the link to friends and family in a personalized email. See our fundraising tips for suggested email templates.

  • Can I personally communicate to people who make a donation on my page?

    Yes! We actually recommend it. Once a supporter makes a donation you will receive notification. They'll receive an automated thank you email from your page, but we encourage you post comments on your fundraising page as well as respond to comments others make on your fundraising page! And use your personal email, Facebook and Twitter accounts to send a personal note of thanks as well.

  • Do you have any tips for a successful fundraiser?

    Yes! We find that the most successful fundraisers do the following: 1) Customize their fundraising page with their own personal story and reason for fundraising, 2) Make their own donation first - we find that others are much more likely to donate to your page once they see that you have done so first - and 3) Identify your five closest friends and family members and personally ask them to make a donation. Send them a personal email with a link to your fundraising page. You will get great momentum for your fundraising after you and your closest friends and family members have made the first donations. Click here for more fundraising tips.

  • What do I do if I forget my username and/or password?

    From your login page there is a reset password link which will send you an email. It may come from Stay Classy, the company that hosts this website for City of Hope. You can follow the instructions to reset your password. If you forget your username or email address, please contact Customer Support through the log in page.

  • My company or school may be interested in doing a specific online fundraising campaign. Who do I speak to about this?

    We would love to speak with you about your idea! Please email Emily Parris Sandler, assistant director of development, at esandler@coh.org.

  • Who do I contact if I have more questions?

    Emily Parris Sandler, assistant director of development, can answer any and all questions for you! Her email is: esandler@coh.org. Back to the top {

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Are you Ready to Find a Cure?

Great! Get started now. Got a specific fundraiser in mind? Running a marathon, honoring a loved one, forgoing gifts on your birthday? It's all here. Select an option below and click "Next Step" to create your fundraiser.

myBirthday

Want to add more meaning to this year's festivities? Pledge your birthday to find a cure. Instead of gifts, ask friends and family to donate to your fundraising page.

mySports

Training for an endurance event or climbing Kilimanjaro? Dedicate your next athletic endeavor to City of Hope, and help fund a cure.

myMemorial

Have you lost a loved one to illness? Honor their memory and help City of Hope discover a cure.

myDoctor

Want to pay it forward? Give back to your doctor at
City of Hope and create a page to fund his or her lifesaving research and treatments.

myCelebration

Celebrating a major milestone? Create a fundraiser for your survival anniversary, wedding, bar/bat mitzvah or other major life event.

myCreativity

Have your own idea for a fundraiser? Choose your own adventure, and let your imagination run wild.

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